Posted: Tue 7th Jul 2020

Flintshire Trading Standards warning over Netflix scam doing the email rounds

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Tuesday, Jul 7th, 2020

Flintshire Trading Standards are warning of an email scam that purports to come from Netflix.

The scam sees an email popping up in Netflix users inboxes which states:

Dear (Email Address)

We’re having some trouble with your current billing information. Would you like to retry running your card again?

There are then two options below for you to click on

Retry Payment

Enter New Payment Method.


Flintshire Trading Standards said: “Do not click on either of these options, delete the email it is a scam. If you wish to check if there is an issue with your subscription to Netflix go to Netflix on line, log in and go to your account details and check if your payments are going out.”

This is what Netflix says on suspicious emails or texts and keep your account safe.

How do I know if an email or text is actually from Netflix?

  • We will never ask for your personal information by texts or email. This includes:
    • Credit or debit card numbers
    • Bank account details
    • Netflix passwords
  • We will never request payment through a 3rd party vendor or website.

If you receive a text or email requesting any of the above, it is not from Netflix.

What should I do if I received a suspicious email or text?

Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.

What should I do if I clicked a link or provided personal information?

  • Change your Netflix password to a new one that is strong and unique to Netflix.
  • Update your password on any websites where you use the same email and password combination.
  • Contact your financial institution if you entered any payment information, as it may have been compromised.
  • Forward the message to [email protected] with the steps above.

What are the best ways to keep my information safe?

Be careful anytime you get an email or text requesting personal information. 

  • Don’t click a link when in doubt; go directly to the company website instead.
  • Never provide personal or financially sensitive information through email.
  • Check the sender’s address to see if it looks legitimate.
  • On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.
  • Install anti-virus software to help guard your devices and personal information.

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