ClwydAlyn launches new DIY self-repair scheme for its residents

A housing association which owns 6300 homes across North Wales has launched a scheme that allows residents to carry out their own DIY repairs in their homes. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The new scheme from ClwydAlyn  follows a successful trial period where tenants were given the opportunity to carry out basic tasks themselves and the housing association provided them with the materials where required. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

It gave those residents trialling the pilot the opportunity to beat the queue and avoid the waiting times to sort out those small jobs. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Following feedback the DIY Resident Repairs scheme will be rolled out to all ClwyAlyn residents ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

ClwydAlyn’s Operations Manager, Carl Taylor said: ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“The initiative was suggested by a member of the Resident Committee, offering residents the opportunity to complete basic repairs themselves, with us providing them with the materials or parts either delivered or arranged to be collected.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“The initial pilot was a great success with members from the Residents Committee and Influence Us carrying out small DIY tasks they had in their homes whilst feeding back on their experiences to us.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Gemma Minards is one of our residents that took part in the pilot and carried out several repairs in her garden. She said: ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“It was so simple. I took photos of the minor repairs that needed doing to my garden gate and fence and sent them to a member of the Maintenance Team.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“They then provided me with the parts I needed and after the parts arrived it took me about 20 minutes to fit 2 hinges and a lock on my gate, and my husband repaired the fence.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“All the parts I received were correct, and for me the service was very convenient, not having to wait in for staff to do the repairs, which suited me as a mother of 3 young children. I also got my repair done quickly!” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Carl Taylor added: ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“The Maintenance Team is always busy and throughout the year the demand on this service can vary depending on a variety of things such as bad weather.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“This means our residents may have to wait a bit longer than what we’d like in order to get a repair done.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

• ClwydAlyn residents are interested in completing self-repairs can get in touch with the Contact Centre on 0800 1835757 where a member of their team will talk you through the process.

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