ClwydAlyn launches new DIY self-repair scheme for its residents

A housing association which owns 6300 homes across North Wales has launched a scheme that allows residents to carry out their own DIY repairs in their homes.

The new scheme from ClwydAlyn  follows a successful trial period where tenants were given the opportunity to carry out basic tasks themselves and the housing association provided them with the materials where required.

It gave those residents trialling the pilot the opportunity to beat the queue and avoid the waiting times to sort out those small jobs.

Following feedback the DIY Resident Repairs scheme will be rolled out to all ClwyAlyn residents

ClwydAlyn’s Operations Manager, Carl Taylor said:

“The initiative was suggested by a member of the Resident Committee, offering residents the opportunity to complete basic repairs themselves, with us providing them with the materials or parts either delivered or arranged to be collected.”

“The initial pilot was a great success with members from the Residents Committee and Influence Us carrying out small DIY tasks they had in their homes whilst feeding back on their experiences to us.”

Gemma Minards is one of our residents that took part in the pilot and carried out several repairs in her garden. She said:

“It was so simple. I took photos of the minor repairs that needed doing to my garden gate and fence and sent them to a member of the Maintenance Team.”

“They then provided me with the parts I needed and after the parts arrived it took me about 20 minutes to fit 2 hinges and a lock on my gate, and my husband repaired the fence.”

“All the parts I received were correct, and for me the service was very convenient, not having to wait in for staff to do the repairs, which suited me as a mother of 3 young children. I also got my repair done quickly!”

Carl Taylor added:

“The Maintenance Team is always busy and throughout the year the demand on this service can vary depending on a variety of things such as bad weather.”

“This means our residents may have to wait a bit longer than what we’d like in order to get a repair done.”

• ClwydAlyn residents are interested in completing self-repairs can get in touch with the Contact Centre on 0800 1835757 where a member of their team will talk you through the process.