Posted: Fri 5th Aug 2022

Updated: Fri 5th Aug

Computer system failure affecting 111 and out-of-hours GP services in Wales

News and Info from Deeside, Flintshire, North Wales

Listen to this article
Voiced by Amazon Polly

The Welsh Ambulance Service has said there is currently a “major outage” of a computer system that is used to refer patients from NHS 111 Wales to out-of-hours GP providers.

This system is used by Local Health Boards to coordinate these services for patients.

“The ongoing outage is significant and has been far reaching, impacting each of the four nations in the UK.” A spokesperson said.

“In response to the outage, a Business Continuity Incident has been declared, and partners across Wales have developed and deployed plans so services can continue to operate.”

“The weekend will be a busier time than usual for NHS 111 Wales, and there are things that the public can do to help as work is done to resolve the issue.” The Welsh Ambulance Service.

The following advice has been issued by the service.

Should the public continue to use 111?

Yes. As always, the public is encouraged to start with online help at 111.wales.nhs.uk where there is trusted health advice and information available, including 70+ symptom checkers for many ailments and minor injuries.

What will be my experience if calling 111?

The weekend is a high demand period and processes have been put in place to continue to provide services. Capacity is being maximised by the Welsh Ambulance Service who answer 111 calls, and by Local Health Boards who provide the out-of-hours service. It may take longer for calls to be answered and we thank the public for their patience.

What can the public do to help?

Taking steps now to avoid needing to call 111, will #HelpUsHelpYou.

If anyone has a medication concern we encourage them to contact their GP today during working hours. If it is not an urgent concern, you can also speak to your local pharmacist about medications.

You can find your GP and pharmacy opening hours at 111.wales.nhs.uk.

If you are calling 111 for health information, we ask people to think carefully about whether the enquiry is urgent.

Remember that 111.wales.nhs.uk has lots of trusted health information and is a good source for many questions that you may have about common health concerns, chronic conditions, treatments, mental and physical health and much more.

“We ask that the public please consider the full range of options that are available to them in their local community which could include visiting your pharmacist for minor ailments and medicine matters.”

“Ambulance and Emergency Departments remain very busy. It is still important to protect these services and they should continue to be used for life-threatening and serious emergencies only.”

“We thank the public for their support and patience during this time.”


Read Next

  • Police operation launched to tackle off-road bikes being ridden dangerously around Deeside
  • Updated: Road blocked near Flintshire village with air ambulance landing close by
  • Cineworld ‘preparing to file for bankruptcy’ according to reports
  • A55 in Flintshire now clear following earlier multi-vehicle collision


  • Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.com



    LATEST NEWS...

    Police operation launched to tackle off-road bikes being ridden dangerously around Deeside

    News

    Updated: Road blocked near Flintshire village with air ambulance landing close by

    News

    Cineworld ‘preparing to file for bankruptcy’ according to reports

    News

    A55 in Flintshire now clear following earlier multi-vehicle collision

    News

    New figures show Wrexham Maelor hospital records worst monthly A&E performance in Wales

    News

    Back to school in September? HMRC can help with childcare costs

    News

    Drought declared in parts of Wales following the driest year since 1976

    News

    Plans to create Christmas tree farm and reindeer centre on Flintshire,Wrexham border

    News

    Testing of TfW’s troubled Class 230 trains back underway following 3 month suspension

    News