Made.com enters administration, how will its customers be affected?

Made.com has entered administration with the loss of all 500 jobs in the business.

Made.com is one of the UK’s biggest e-commerce companies selling furniture and home accessories online, with showrooms located in the UK.

It was announced today the company had collapsed after rescue talks ended, with Next purchasing the brand name, website and intellectual property.

Administrators at PricewaterhouseCoopers (PWC) were beginning the task of selling the company’s other assets and paying off its debts to creditors.

Kevin Mountford, savings expert and co-founder of Raisin UK, shared his thoughts on the closure of the Made.com website, and top tips for customers.

“We’re so used to hearing how badly the high street has been affected by Coronavirus and the cost-of-living crisis, that we forget about the volatile environment that online shopping is.”

“While you would think online retailers would have succeeded due to the flexibility of their businesses, online shopping is becoming a crowded scene with imports getting more and more expensive.”

“With so much financial uncertainty for households across the UK, people are spending less both online and in-stores and therefore these retailers which sell high priced products like sofas are seeing their customers holding off on luxuries and being more selective with where they purchase from.”

“It’s also unsurprising that Next has purchased the brand, with their existing Next Home capabilities being of use when relaunching the online retailer. ”

“It’s also expected that Next will host Made.com on their Total Platform which means Next can cut down on distribution centres and manage the brand directly from Next HQ.”

“Additionally, Next taking over the Made.com brand will allow Next to provide the same financing issues and delivery options that their existing customers already expect.”

How will Made.com customers be affected? 

You are no longer able to make returns unless the item is faulty and then you can submit a claim as a creditor.

If your order is out for delivery with a delivery partner, you should still receive your order, but if it is yet to be dispatched, your order will be cancelled and you become a creditor and will have to make a claim with the administrator.