Posted: Sun 15th Oct 2023

Annual awards shine spotlight on Chester’s outstanding businesses

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Sunday, Oct 15th, 2023

Chester’s business community came together in a dazzling ceremony last week, celebrating the 8th Chester BID Customer Service Awards. The event, held at The Guild, paid tribute to businesses that consistently deliver outstanding customer service in the historic city.

Now in its eighth year, the awards shine a light on Chester’s diverse range of businesses, from bustling shops and delightful restaurants to independent retailers and service providers. All of these businesses have demonstrated an unwavering dedication to ensuring their customers receive the very best experience.

The general public played a crucial role in the process, nominating their favourite businesses online across 14 categories. These included Best Independent Business, Best Small Business, and Best Restaurant. Following the public vote, a mystery shopper evaluated the top contenders to determine the final winners.

Some of the evening’s standout winners were Geoff Hughes Family Butchers, who clinched the ‘Best Chester Market Trader’ accolade, and Boots, which was named ‘Best Large Retailer’. Suzie K, a holistic lifestyle store, proudly secured the ‘Best Independent Retailer’ title.

In other categories, Brow HQ was awarded ‘Best Health and Beauty Services’ and the much-coveted ‘Best Restaurant’ title was taken by Artezzan. Lush and Dr Martens emerged as top players in the small retailer sectors, while Jigsaw bagged the ‘Best of Grosvenor Shopping Centre’ award.

Jim Dorrington, Operations Director at Artezzan, commented on the significance of the awards, saying, “Chester has carved out a reputation as a go-to destination with some of the premier businesses in Cheshire and the North West. This is a testament to the incredible individuals who own, manage, and work in these establishments. Chester’s focus on delivering outstanding service is truly unparalleled, and these awards are a celebration of just that.”

Echoing this sentiment, Carl Critchlow, Chief Executive of Chester BID, lauded the winners: “The winners of the Customer Service Awards 2023 have set a remarkable benchmark for excellence. Their dedication plays a pivotal role in enhancing the city’s allure, making Chester a delightful and unforgettable destination for all. Heartfelt congratulations to all winners and nominees for their exceptional contributions.”

The full list of winners:

•Best Coffee Shop/Café – Chalk
2nd  Jaunty Goat / 3rd The Rainbow Tearooms

•Best Food on the Go – Chatwins
2nd Jaunty Goat Bakery / Pret A Manger

•Best Restaurant – Artezzan
2nd Chez Jules / 3rd Shrub

•Best Pub / Bar – Bar Lounge
2nd Paysan / 3rd The Coach House

•Best Small Retailer – Lush
2nd Oliver Bonas / 3rd Waterstones

•Best Small Fashion Retailer – Dr. Martens
2nd The White Company / 3rd FatFace

•Best Independent Retailer – Suzie K
2nd Chester Boutique / 3rd Styled Boutique

•Best Large Retailer – Boots
2nd Marks & Spencer / 3rd Wilko

•Best Health and Beauty Service – Brow HQ
2nd The Scented Garden / 3rd Lush

•Best Professional Service – Lloyds Bank
2nd Halifax / 3rd Natwest

•Best Travel and Leisure – Deva Travel
2nd Breakout Chester / 3rd Storyhouse

•Best Chester Market Trader – Geoff Hughes Family Butcher
2nd Thai By Thai / 3rd Cheshire Farm Ice Cream

•Best Hotel/B&B – The Coach House
2nd The Pied Bull / 3rd The Chester Grosvenor

•Best of the Grosvenor Shopping Centre – Jigsaw
2nd Kayes Jewellers / 3rd Jewellery By Design

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