Updated: Santander customers facing online banking issues this morning

 

Santander customers are reporting issues with online banking since early this morning.

The issue is impacting the banks “faster payments” service.

Santander has asked customers not to attempt to make faster payments but to wait until the problem has been fixed.

Update: The issue is still currently ongoing but the bank has apologised for any inconvenience caused and said it is working to fix the problem as quickly as possible.

Santander has asked customers not to attempt to make faster payments but to wait until the problem has been fixed.

11.30am We’re aware that some customers may be experiencing a delay making and receiving Faster Payments. We are very sorry for the inconvenience this may cause and we’re working hard to fix the problem. All other services are working as normal.

— Santander UK (@santanderuk) June 1, 2022

Earlier report: Santander customers are reporting issues with online banking this morning.

According to web tracking service Downdetector there have been nearly 300 reports since around 5 am of issues with online banking, mobile app banking and fund transfers.

The bank has officially acknowledged the problems it is facing this morning.

Customers have taken to social media to ask @santanderuk “are your systems down as I’ve sent money to my Monzo which hasn’t arrived. Have also sent money from Monzo to Santander which has been declined.”

One person tweeted the bank’s customer service account saying: “I’m having same issues, trying to pay my daughters pocket money into their Santander accounts from Halifax. I rang Halifax and they say it’s a Santander problem.”

Another tweeted the bank saying: “Big problem – transferred money from Santander to other account. Not received and disappeared from Santander account. Seems I’m not that only one, but still worrying. Can’t get through to customer service either.”

While another Twitter user said: “Good morning. I’m unable to transfer money into my Santander account from Lloyds. They say you have problems which is preventing it working. As it seems to be affecting many customers please can you provide a service update?”

As of 8.45am there has been no update on the issues from the bank.