Posted: Fri 28th Apr 2023

Flawless service by Redrow consultant in Flintshire

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Friday, Apr 28th, 2023

Redrow Homes sales consultant Anna Mellor has achieved a perfect score in a work-based mystery shop at the Millstone View development in Penymynydd.

The 30-year-old demonstrated exceptional customer service skills, successfully identifying the undercover shopper’s requirements for a new home and guiding them through the buying process.

“I was over the moon to get 100% because I’d been mystery shopped very early in my role with Redrow and always wanted to have the opportunity again to get a perfect score when I’d had a bit more experience,” Anna said.

The Chester native has worked at two other Redrow developments and previously for two new home builders in the North West.

Anna Evans-Kerr, sales director for Redrow Homes (NW), praised Mellor’s passion for her job and her ability to make customers feel at ease throughout the process. “The service Anna provided to the ‘mystery shopper’ was no different to the exceptional way she treats every customer who walks through the door at Millstone View,” Evans-Kerr said.

With 18 months of experience with Redrow, Anna is dedicated to staying with the company for the long haul. “I wanted to make a move before I was 30 to a company I could then hopefully stay with for the rest of my career.

Redrow was the only home builder I wanted to move to, so when I heard of a vacancy, I jumped at the chance,” she explained.

Anna Mellor’s perfect score highlights Redrow’s commitment to delivering top-notch customer service, ensuring homebuyers have a seamless and enjoyable experience as they make one of the biggest purchasing decisions of their lives.

Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: [email protected]
Latest News

  • North Wales Police issuing forensic spray to protect domestic abuse victims
  • College strengthens support for festival of diversity, equality and LGBTQ+ community
  • NSPCC sees rise in referrals of children left home alone in Wales

  • More...

    North Wales Police issuing forensic spray to protect domestic abuse victims

    News

    College strengthens support for festival of diversity, equality and LGBTQ+ community

    News

    NSPCC sees rise in referrals of children left home alone in Wales

    News

    New first minister: Welsh Labour publishes timetable for Vaughan Gething replacement

    News

    Meet the Deeside fighter who went from shy, overweight kid to pro heavyweight

    News

    Connah’s Quay’s Royal composer Paul Mealor joins elite club after receiving rare award from King

    News

    Queensferry Sports transformed by regeneration grant

    News

    Failing to make changes to black bin collections – not an option, says Flintshire Council

    News

    Flintshire sports clubs get set for summer with funding from Police and Crime Commissioner

    News