Barclays Bank set to close Mold branch this summer

Barclays has announced it is to close its Mold branch due changing customer preferences and the low number of people using it regularly.

The Mold branch will close on Friday 30 June 2023.

With an increasing number of customers opting for mobile, online, and telephone banking services, the bank has decided to close the branch after a thorough analysis of usage patterns and alternative banking methods.

In 2021, 91% of the Mold branch users also utilised the bank’s app, online, and phone banking services.

Only 21 customers relied solely on this branch for their banking needs, while 14% of the branch’s customers visited other nearby branches within the past 12 months.

Barclays said: “Our local leadership teams look at how branches are used before making the decision to close a branch, which is then agreed at national level before we make it public.”

Yet despite the impeding closure, the bank has said it “remains committed” to supporting the local community.

In a document circulated to customers the bank said: “We want to reassure you that we’re here to help.”

“We’ll stay in your community and you’ll be able to talk to us in person.”

“We’re finalising the details of where we’ll be based, and when, to support you with your banking, and we‘ll share the details locally once confirmed.”

“We’ll be available to help you with things like day-to-day banking queries and helping you manage your money, though there won’t be access to cash at this site.”

After gathering feedback, the bank said it will compile the findings in a document titled ‘Branch Closure Feedback.’

“Customers can access this publication at their local branch or online at home.barclays/ukbranchclosure.”

The closure of the Mold branch reflects a broader trend of banks closures on UK high streets.