North Wales force’s handling of rural crime and emergency calls examined by PCC
North Wales Police’s handling of rural crime and how quickly officers respond to emergency calls faced scrutiny at the force’s latest Strategic Executive Board meeting.
Police and Crime Commissioner Andy Dunbobbin held the session with Chief Constable Amanda Blakeman KPM and other senior officers.
The board reviewed force performance across finance, resourcing, risk, HMICFRS inspections and the force’s estates strategy.
Two areas were picked out for closer scrutiny, rural and wildlife crime, and how the force responds when people contact it.
Officers set out how the Rural Crime Team works with regional and national partners, and the board reviewed trends and the resources given to rural crime investigations.
The board also looked at prevention work aimed at encouraging more people to report rural crime.
On responsiveness, the board reviewed how quickly 999 and 101 calls are answered and how the force’s Force Control Centre deals with them.
Officers also outlined how calls are handled from people with specific needs, including those with restricted hearing or who prefer to communicate in Welsh or another language.
The meeting also covered the Strategic Policing Requirement, a Home Office framework that directs how forces prepare for threats including violence against women and girls, counter terrorism, serious and organised crime, national cyber incidents, child sexual abuse, public disorder and civil emergencies.
The board received an update on Right Care Right Person, a framework used across England and Wales to decide whether police or another service, such as a mental health team, should respond to an incident.
Mr Dunbobbin said: “I continue to use the Strategic Executive Board to enable me to scrutinise how the Chief Constable is performing in key areas.”
“North Wales has a thriving rural community which is especially important to me.”
“The work that North Wales Police are doing with rural communities is reassuring.”
“The Rural Crime Team continues to support farmers and those who live and work in our rural areas.”
“I was pleased to be updated on the many initiatives and the involvement of key partners in the community.”
“Rural communities are at the heart of North Wales, and my recent rural crime prevention event at Ruthin Town Hall showed my commitment in listening to and acting on the feedback from members of the public.”
“I also received a presentation from the Force Control Centre staff on the work to improve responsiveness to calls for service.”
“By responsiveness I mean how quickly a call is answered, how well is it dealt with, and how quickly the Force attends the incident if needed.”
“I heard how the Force is performing with regards to calls for service, including from 999 and 101 calls.”
“As PCC for North Wales, I will continue to provide reassurance to the public that I robustly scrutinise the Force performance and work closely with the Chief Constable to support the ongoing work.”
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