Flintshire County Council gains early accreditation from Enforcement Conduct Board

Flintshire County Council’s in-house enforcement service has been recognised as one of only six local authorities in England and Wales to receive early accreditation from the newly established Enforcement Conduct Board (ECB).

The ECB, an independent body overseeing the debt enforcement sector in England and Wales, has introduced a comprehensive set of standards aimed at ensuring fairness, transparency, and consistency in enforcement actions.

These standards aim to balance the necessity of recovering funds to support public services with the need to minimise stress and hardship for individuals subject to enforcement.

In a statement, Flintshire County Council emphasised that this accreditation guarantees their enforcement agents and contact centre teams operate in full compliance with the latest best practices within the industry.

Cllr Paul Johnson, Cabinet Member for Finance at Flintshire County Council, said:

“We warmly welcome today’s announcement that Flintshire County Council is officially recognised as one of only six local authorities across England and Wales to gain early accreditation to the ECB standards – this is a tremendous achievement and demonstrates the Council’s commitment to collecting income streams in a responsible and ethical way.”

The revenue collected through enforcement plays a key role in funding vital local services.

However, the new ECB standards are designed to mitigate the potential stress experienced by residents during the process, ensuring that enforcement actions are carried out with dignity and fairness.

For more information about the Enforcement Conduct Board and the new standards, visit https://enforcementconductboard.org/standards.