Welsh Ambulance Service stands down critical incident but significant challenges persist
The Welsh Ambulance Service has stood down the critical incident it declared on Monday night (30 December 2024), following two days of extreme strain on the 999 system caused by rising seasonal illnesses and hospital handover delays.
The declaration, which reflected a surge in demand due to flu, norovirus, and Covid-19, prompted the Trust to implement additional measures under its contingency plans to maintain safe services.
While the critical incident has now been resolved, the service has emphasised that significant pressures remain on its resources.
Judith Bryce, Assistant Director of Operations for the Welsh Ambulance Service, issued a statement apologising to patients affected during the critical period. “We would once again like to apologise to all those patients who have waited far too long for an ambulance during an extremely challenging 48-hour period,” she said.
She urged the public to continue using emergency services responsibly. “Please only call 999 in a life-threatening emergency, and if it’s not a life-threatening emergency, please consider one of the many alternatives to 999, starting with the NHS 111 Wales symptom checkers as well as your local pharmacist, Minor Injuries Unit, and GP.”
Ms Bryce also provided advice on limiting the spread of seasonal illnesses and staying safe during current yellow weather warnings for heavy rain and high winds.
“Help limit the spread of viruses by staying at home if you have flu-like symptoms, washing your hands regularly, and keeping your distance from vulnerable people,” she said.
The critical incident declaration came amid delays caused by prolonged hospital handovers, which remain a significant issue for ambulance crews.
The Trust has also urged the public to take extra care during adverse weather conditions to reduce avoidable demand on emergency services.
Ms Bryce concluded by thanking staff and volunteers for their dedication. “We would like to thank staff and volunteers across Wales who have been doing their utmost to provide the best possible care to every single patient.”
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