Posted: Fri 2nd Sep 2022

Scammers impersonating British Gas with fake refund emails

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Friday, Sep 2nd, 2022

Scammers are reported to be sending bogus British Gas emails tempting recipients to click a link to get a fake energy refund. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

It’s not the first time that scammers have capitalised on the cost of living crisis to cash in on your money worries. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Police say they have seen a number of fake refunds, giveaways and gift cards all attempting to steal your personal and financial details. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The email scam offers you a refund of £315 for overpayment of energy in 2020-2021. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Any official energy refund is managed through the British Gas website and your online account, not over emails like this. So you can disregard it. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The email uses the official British Gas logo and branding and is addressed to your email address. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Although the email looks seemingly legitimate, addressing you by your email address and not your name is a potential giveaway that it’s from a fraudster. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The scam email reads: ‘British Gas wants to inform you that you are eligible for a payment refund. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Our records indicates [sic] that you have paid more than you should have for your British Gas service from 2020 – 2021. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

‘Because of this reason and that we value our clients we have decided to refund the total amount which you have overpaid.’ ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

It then lists the refund amount as £315 and includes a dodgy link with the words ‘Claim your refund now!’ on it. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The email also includes a bogus reference number to give the impression that it’s authentic. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Suspicious emails claiming to be from British Gas can be forwarded to phishing@centrica.com. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

You can also report scam emails by forwarding them to report@phishing.gov.uk and make sure to never click on any links within the email. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

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