Royal Mail introduces automatic next-day parcel redelivery

The Royal Mail has introduced an automatic next-day redelivery service for customers who miss their parcel deliveries. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The new process, which officially begins from today, 2nd May, aims to “save customers time and provide a more convenient experience” by reducing the need for trips to a Royal Mail Customer Service Point. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Under the new system, posties will attempt to redeliver parcels the next working day if customers are not at home during the initial delivery. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

After the first attempt, recipients will receive a card advising them of the automatic redelivery the following day, as well as alternative options if needed. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Customers can still choose from existing alternative delivery options, including arranging a redelivery for a more suitable time, having items left in a safe place or with a neighbour, or requesting redelivery to another local address or Post Office. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

For those who prefer to collect their parcel, the option to visit their regular Customer Service Point remains available. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Royal Mail has updated its app and website to make services more user-friendly, while still offering telephone and branch access for customers who prefer these methods. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Nick Landon, Chief Commercial Officer at Royal Mail, commented on the new service: “Everyone knows how convenient a delivery from a Royal Mail postie is.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“They come to your house and have fantastic local knowledge enabling them to deliver first time, most of the time.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“With this change, we will use that same great local knowledge to automatically attempt delivery again the next day, and customers will know they are coming because we will have left a card the day before.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“Our trials show that by making this change, the vast majority of items will be delivered without the recipient needing to do anything.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“No need in most instances to book a redelivery or make a trip to collect a parcel.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“Just wait for your wonderful local postie to bring your parcel to you.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“This is the latest in a series of changes we have made to make doorstep deliveries and collections as convenient and green as possible.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Delivery options can be arranged through the Royal Mail app, online, or by phone. More details are available at: https://www.royalmail.com/receiving-mail/redelivery. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

Latest News