Posted: Thu 21st Mar 2019

New GP practice standards announced to help “raise and improve level of service” for patients

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Thursday, Mar 21st, 2019

A new set of standards aiming to raise and improve the level of service patients receive from their GP practices, has been announced.

It comes off the back of a recent survey which found that 42 per cent of participants had found it difficult to make an appointment at their local practice – an increase from 38 per cent on the previous year.

The National Survey also found there had been a decline in satisfaction with GP services from 90 per cent in 2016-17 to 86 per cent in 2017-18.

In a bid to ensure standards are consistent for patients across Wales, Health Minister Vaughan Gething has today announced a series of measures that all practices will need to meet by 2021.

Whilst it is acknowledged that many patients already are satisfied with their GP practices, it is hoped that the new standards will create consistency across Wales.

The new standards announced today include:

– People receive a prompt response to their contact with a GP practice via telephone.
– Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
– People receive bilingual information on local and emergency services when contacting a practice.
– People are able to access information on how to get help and advice.
– People receive the right care at the right time in a joined up way which is based on their needs.
– People can use a range of options to contact their GP practice.
– People are able to email a practice to request a non-urgent consultation or a call back.

Financial support, which will be announced in due course, will be made available to GP practices to strive towards meeting these standards and ensuring patients across Wales know what to expect from their practice.

Mr Gething said: “I know GPs and their practice teams are under pressure to meet demand but I also know people’s expectations on GP access are not currently being met.

“Today’s announcement is not about putting additional pressure on our GP services, it is about them delivering a level of service patients in Wales should expect as a minimum.

“For many practices across Wales, the standards I’ve announced today will already be in place, but for others this will be a journey of improvement.

“Over time I would like to see these standards developed further so that services are continually improving for the citizens of Wales.”

Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.com

Public Notice Advert

CQLCP

Latest News

  • Former directors of Flip Out Chester fined after 270 injured
  • Burglary, fraud, and theft lands Deeside man with six and a half year jail sentence
  • Airbus Broughton: MoD opens up ‘Invitation to Negotiate’ phase for new military helicopter

  • More...

    Former directors of Flip Out Chester fined after 270 injured

    News

    Burglary, fraud, and theft lands Deeside man with six and a half year jail sentence

    News

    Airbus Broughton: MoD opens up ‘Invitation to Negotiate’ phase for new military helicopter

    News

    Flintshire hit by spree of Mercedes van thefts, charity suffers major setback

    News

    Delays of around 30 minutes on A55 in Flintshire due to ongoing roadworks

    News

    Clwydian Range: Call for volunteers to help protect endangered Curlews this season

    News

    Flintshire winners announced of £50k fund for North Wales community projects

    News

    Flintshire students graduate from Children’s University programme

    News

    Buckley family lacing up their running shoes to take on the MBNA Chester 10k for Hope House

    News