Posted: Thu 6th Dec 2018

Having problems with your 02 phone – you’re not the only – it’s due to a ‘global software issue’

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Thursday, Dec 6th, 2018

Update: 02 has said the issue has been identified as a “global software issue” in an update 9.30am a statement on the firms website says:

“We’re aware that our customers are unable to use data this morning. One of our third party suppliers has identified a global software issue in their system which has impacted us.

We believe other mobile operators around the world are also affected. 

Our technical teams are working with their teams to ensure this is fixed as quickly as possible. We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.” 

Earlier report: O2 mobile phone customers across the UK are having issues with data services due to a major outage this morning.

3 and 4G services are affected, though voice calls and text messages appear to be working according to reports from 02 customers on social media.

02 has said: “Our technical teams are investigating reports of issues when using data. Voice calls are working OK. Our technical teams are investigating. We apologise for any inconvenience.”

Website DownDetector shows problems began with the the network began at around 4am today.

02 has 32m customers on its network, which also includes Tesco Mobile, Lyca Mobile, Sky Mobile and GiffGaff.

The 02 network status page shows the issue is affecting Connah’s Quay.

In an update on their Facebook page 02 said:

“We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this. Please keep an eye on our status checker: http://o2.uk/ServiceStatus

 

 

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