Deeside based Pro-Networks celebrates milestone year and growth
Pro-Networks, a leading IT support firm based in Sandycroft, has embarked on a transformative journey since becoming an employee-owned trust (EOT) on 1 March 2022.
Celebrating its 21st anniversary, the company reflects on a year that not only witnessed exponential growth but also set a precedent for industry excellence and innovation.
Under the leadership of Chief Executive Officer Geoff Coote, Pro-Networks has strengthened its position within the IT sector, boasting a diverse client base that extends across the UK, USA, UAE, Spain, and Jersey.
The transition to an EOT has been a pivotal moment for the company, enhancing its commitment to employee empowerment, client satisfaction, and setting new benchmarks in the IT services industry.
“Our transformation into an employee-owned trust represents a significant milestone in our journey,” Geoff Coote remarked. “It’s a testament to our team’s hard work, dedication, and shared vision for the future. This model has not only motivated our team but also reinforced our commitment to delivering unparalleled service to our clients.”
The company’s success is also reflected in its proactive approach to staff development and technological diversification. A significant number of Pro-Networks staff have completed the revamped Microsoft certification, underscoring the firm’s dedication to having the most skilled team in the industry.
Additionally, the company’s recent expansion into phone systems, leveraging NFON’s cloud-based solutions, marks a strategic move to diversify its service offerings and meet the evolving needs of its clientele.
Geoff Coote’s strategic foresight has been instrumental in navigating the company’s growth trajectory.
“Diversifying into cloud-based products and services was a natural progression for us,” he explained.
“It aligns with our core competencies and market demands, enabling us to offer more comprehensive solutions to our clients.”
Looking ahead, Pro-Networks is poised for continued growth and innovation.
The company plans to expand its workforce by approximately 10% each year to cater to the growing demand for its services.
This expansion strategy, coupled with a focus on fostering long-standing relationships with clients and employees, positions Pro-Networks as a leader in the IT support sector.
The company’s ethos of being the “fourth emergency service” for IT support underscores its commitment to preemptive problem-solving and exceptional client service.
This approach has cultivated lasting relationships with clients, some of whom have been with Pro-Networks since its inception.
Andrew Foley Jones, director of Mackenzie Jones law firm and a client since day one, commended Pro-Networks for their unwavering support and service.
“The continuity and personal attention we’ve received from Pro-Networks over the years have been invaluable.
Their ability to understand and swiftly address our needs sets them apart in the industry,” he stated.
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