Posted: Sat 4th Jun 2022

Rail user association slams TfW over reduced service on Wrexham to Bidston line today

News and Info from Deeside, Flintshire, North Wales
This article is old - Published: Saturday, Jun 4th, 2022

A rail user association has slammed Transport for Wales (TfW) today saying the rail operator “appears incapable” of providing passengers with a reliable service. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

TfW is operating a reduced service today (Saturday, June 4, ) on the Borderlands Line which runs between Wrexham, Shotton and Bidston on the Wirral. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The usual hourly service has been reduced with direct trains running at two-hour intervals. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

TfW’s own journey planner website makes no mention of today’s reduced service, regular commuters going to catch their usual trains could find it is not operating. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The website claims there is a “good service” on the line today. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

The Wrexham-Bidston Rail Users’ Association (WBRUA) represents rail users and the rail transport interests of communities along the Borderlands line. ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

It said there has been “little, if any, prior notice of this service reduction and many intending passengers will not be aware of it.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

A WBRUA spokesperson has said the association has “made the following representation to TfW.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“The first northbound and southbound services, which key workers use, have been withdrawn today with the subsequent services operating at two hourly intervals.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“Many intending passengers will be turning up at stations today to find their expected train isn’t operating.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“TfW appears incapable of providing passengers with a reliable service or timely and adequate information when service changes are necessary.” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​

“When will TfW get its act together and provide a reliable service and adequate information for passengers ?” ‌​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌​


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