Scam texts targeting Winter Fuel Payments in circulation warns North Wales Cyber Police
Police are warning residents to be on alert after a new scam involving Winter Fuel Payments has begun circulating.
Fraudsters are sending convincing text messages claiming to be from the Department for Work and Pensions (DWP).
The messages tell people they need to apply or confirm details in order to receive a £300 Winter Fuel Payment, and include a link to a fake website.
One such text seen locally claimed: “According to our records, you have not submitted an application for the Winter Fuel Payment for the 2025–2026 winter period… please complete your application by 5 September 2025.”
North Wales Police Cyber Crime Unit has warned these messages are fraudulent and designed to steal personal and banking information.
[Message example shared by North Wales Police Cyber Crime Unit ]
What residents need to know
The Winter Fuel Payment is usually paid automatically to those who are eligible, normally in November or December.
The government will not ask for bank details by text or email.
You do not need to apply if you have received the payment before or already receive the state pension.
Clicking on links in scam messages could expose personal and financial information to criminals.
A spokesperson said: “These messages often look convincing and use official language, but they are scams. Do not click the link, do not reply, and do not share any personal information.”
How to report
Forward suspicious text messages to 7726, a free service that helps mobile providers investigate and block malicious senders.
Report scam emails to [email protected]
If you have entered bank details or personal information, contact your bank immediately and report the scam to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.
Police are urging people to protect themselves and their loved ones this winter by sharing the warning.
Check live fuel prices near you before you set off.
Spotted something? Got a story? Email news (@) deeside.com
NEW: Add Deeside.com as a preferred source on Google to see more of our trusted coverage when you search.
Latest News
