Pensioners warned as Winter Fuel Payment scams surge 150%
Pensioners are being warned to stay alert after a sharp rise in Winter Fuel Payment scam messages ahead of next month’s payments.
New data from HMRC shows reports of fake texts more than doubled in the final week of September, rising by 153% compared to the previous week.
The Department for Work and Pensions (DWP) says opportunistic criminals are posing as government officials processing Winter Fuel Payment applications, in an attempt to steal money or personal details.
These scams had begun to decline after peaking in June but are now increasing again as Winter Fuel Payments are due to reach pensioners’ bank accounts from mid-November.
A DWP spokesperson said the department has stepped up its social media campaign, working with Action Fraud and charities such as Independent Age to raise awareness.
Work and Pensions Secretary Pat McFadden said: “If you get a text message about Winter Fuel Payments, it’s a scam. They will be made automatically so you do not need to apply.
“These despicable attempts by criminals to target people are on the rise. We are raising awareness to make it harder for fraudsters to succeed.
“If you receive a suspicious message about Winter Fuel Payments, don’t engage – forward it to 7726 and delete it immediately.”
Independent Age Chief Executive Joanna Elson CBE said:
“Scammers are shamefully exploiting the Winter Fuel Payment to target older people living on low incomes.
“This entitlement is a vital lifeline that helps protect those facing financial hardship during the colder months.
“The key message is clear: you do not need to do anything to receive your Winter Fuel Payment. If you are eligible, it will be paid automatically.”
Jonathan Silvester, HMRC’s Digital Defence Lead, added:
“Scammers target individuals by attempting to take your money or access your personal information.
“Never let yourself be rushed. If someone contacts you relating to Winter Fuel Payments, wanting you to urgently transfer money or give personal information, be on your guard.
“If a phone call, text or email is suspicious or unexpected, don’t give out private information or reply, and don’t download attachments or click on links.”
The government stressed that Winter Fuel Payments are made automatically, and the DWP will never ask for bank details via text message.
Anyone who receives a suspicious message should forward it to 7726 free of charge. Reports help phone providers to block scam numbers.
Eligible pensioners will receive a letter in October or November confirming their payment amount, with funds paid automatically between mid-November and December 2025.
The DWP added that pensioners on low incomes can access additional support this winter through Pension Credit, worth £4,300 on average per year, while those with care needs may be eligible for Attendance Allowance, worth over £5,740 annually.
For more advice on avoiding scams, visit GOV.UK and search report an HMRC scam.
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