Complaints

Deeside.com is committed to working within and adhering strictly to the Editors Code of Practice.

However, if any person feels we have breached the code in any way and wishes to make a complaint, please submit your complaint via email to Editor@Deeside.com

– All complaints must include the name and date of the publication, with reference to the specific article in question.
– Please include the URL of the article if possible, and/or link to any image or video.
– A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors Code of Practice you believe the publication has breached.

Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved.

In submitting a complaint, you must provide your full name, address, phone number and email address.

You can complain about any article, including words, images and audio/video content.

You can also complain about the conduct of an individual working on behalf of Deeside.com with reference to specific (if any) clauses of the Editors Code which are in breach.

Complaints must be contemporaneous and must be made within four months of publication.

Complaints Process

Deeside.com will endeavour to respond to a complainant within 21 working days on receipt of a valid complaint as outlined above, with receipt of a valid complaint made within 3 working days via email where possible.

We will investigate the complaint to the best of our ability, in respect of the Editors Code of Practice, and respond accordingly.

If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.

If the complainant is not satisfied with the suggested resolution, the complaint can be referred for independent arbitration.

Deeside.com is a member of the Independent Community News Network.

ICNN Mission Statement

“Our mission is to promote quality journalism, help address the democratic deficit in news poor communities and help create more jobs in journalism at the local and hyperlocal level.”

ICNN is the UK representative body for the independent community and hyperlocal news sector. We are committed to supporting and championing new sustainable forms of local digital and print journalism. Our focus is at the local and hyperlocal level; the place where journalism is most valued, but also most at risk

The Community Journalism Charter

ICNN will promote and protect the shared interests of the community news sector in the UK by:

  • acting on behalf of community and hyperlocal news publications (as defined in the article: ‘What do we mean when we talk about hyperlocal’), from start-ups to established businesses; for profits and nonprofits; committed volunteers to entrepreneurs;
  • to attain recognition and accreditation for the valuable contribution they provide to their respective communities and to the democratic process, and to advance the case for strong community journalism;
  • by seeking to enhance and foster a dynamic and sustainable community and hyperlocal news sector through lobbying, advocacy, training, networking, research and monitoring;
  • to ensure the success of our members’ organisations through leveraging economic opportunities;
  • to lead innovation and collaboration that serves and protects the aims and ambitions of the sector;
  • to promote and help maintain the highest possible standards of journalism;
  • to seize opportunities to strengthen job growth in the sector by researching and investing in models of good and effective practice and in technology-based solutions.

Without exception, all members of ICNN are committed to working within and adhering strictly to the guidelines of the Editors Code of Practice