Queensferry Asda ‘a shambles’ after card payment system fails

News and Info from Deeside, Flintshire, North Wales

This article is old - Published: Sunday, Oct 30th, 2016

Shoppers were left queuing at Asda in Queensferry and across the rest of the UK today after tills and card machines broke.

The card payment system shutdown forcing Asda to apologise to customers for the problem and said they were working to fix the error which caused the shutdown.

We’re aware of an issue with our store’s accepting card payments & are working to fix it asap, we’re sorry for any inconvenience caused 🙁

— Asda Service Team (@AsdaServiceTeam) October 30, 2016

Staff in the Queensferry store were praised by one customer who tweeted:

“Seems that the extra hour has brought @asda #queensferry to its knees #chip&pin #offline – praise for the help from the service team #help”

The supermarket chain is still working on the issue saying “Some stores are back up and running for card payments but not all unfortunately”

Another shopper who used the Queensferry store around 1pm told us:

“It was a shambles, no one knew which till to go to or why we were having to go to cash or card only tills, it was chaos.”

One or two theories floating about from ‘experts’ suggest the issue could be related to a bank system error caused by the change to daylight saving hours.

Tweet from a Wrexham Asda user.