New care ratings show strong performance across Wales
More than 92% of care service ratings in Wales have been judged either good or excellent during the first seven months of a new inspection system, according to figures released by Care Inspectorate Wales.
Since April, inspectors have carried out 578 inspections of care homes and domiciliary support services, with ratings for 566 services published.
Under the new system, services are assessed across four separate themes, wellbeing, leadership and management, care and support, and environment. Each theme is rated individually rather than giving services a single overall score.
Between April and October 2025, Care Inspectorate Wales awarded a total of 2,115 ratings. Of those, 1,958, representing 92.5%, were graded as either excellent or good.
The Welsh Government said the ratings are designed to support continuous improvement across the care sector and to help people better understand the quality of care being provided.
The new approach has been welcomed by providers, with feedback indicating the inspection process has been thorough, transparent and focused on helping services improve.
Minister for Children and Social Care Dawn Bowden said:
“These results demonstrate the exceptional dedication and professionalism of care providers across Wales.
“It’s positive to see over nine in ten ratings show our services are delivering excellent or good care to some of our most vulnerable people.
“The new ratings system provides transparency and clarity for families making important decisions about care, whilst also highlighting areas of excellence and encouraging the sector to continue improving.”
Chief Inspector of Care Inspectorate Wales Gillian Baranski said:
“I am incredibly proud of what these ratings reveal about care in Wales. These results are a testament to the exceptional dedication of care staff across Wales who make a real difference to people’s lives every day.
“The new ratings system is designed to recognise this excellence whilst also supporting services to improve. We’re committed to working alongside all providers to help them deliver the high-quality care people in Wales deserve.”
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