Less than 2% of Flintshire council tax payers sign up to new cost saving email billing

Around 1,000 of the 63000 or so residents and businesses who pay council tax have have signed up for the new option to receive their council tax bills by e-mail which was introduced in January.

The new e-billing service aims to make our lives a little bit easier, while saving the council a considerable amount of money on paper, print and postage costs.

The service is free (and so it should be) and means that instead of receiving a traditional paper bill, residents and businesses can opt to receive their bill by email. 

The council says that’s emails are sent out instantly and there is never any issue with bills being delayed in the post and people who sign up to receive bills electronically still have the choice to download and print bills themselves if needed, so customers are now able to access their bill 24 hours a day.

For Flintshire County Council, e-billing reduces cost, it reduces the environmental impact of paper bills and it helps to meet customer expectations, many of who are already used to dealing with bills and payments online.

Councillor Billy Mullin, Cabinet Member for Corporate Governance, said:

“It is common practise these days for customers to be given the option of receiving and paying bills electronically, and it is pleasing that over 1,000 residents are already taking advantage of this service.” 

Over the next few months the Council will be widely publicising its new e-billing facility during face-to-face or phone call conversations with people, with the aim of adding their names to the growing list of residents and businesses who choose to receive their bills electronically.

If people do want to access their bills electronically but do not have internet access, they would be signposted to using PCs which are available in their local library or Flintshire Connects Centre.